WHDb

Fathi Said, Owner and CEO of IX Web Hosting, states that he spent the previous seven years evaluating his customers’ needs and expectations as he built his product offerings. Now his company serves over 90,000 customers and hosting over 200,000 Web sites on this server network. To assuage any concerns from prospective customers, Said has created several guarantees, including their “Unheard-Of Uptime Or Cash Guarantee” that allows customers to realize 100% money back guarantee for 99.9% uptime during any 12-month period.

This hosting company has been in business since 1998, and its Network Operations Center is located in Hopkinsville, Kentucky. IX Web Hosting runs its own data center through its parent company Ecommerce, Inc., which is located in Kentucky and Austria, Europe.

Features

IX Web Hosting provides so many extras that the choices may seem overwhelming. Some tools, however, are more appropriate for business applications than for personal sites. Prospective customers do have access to a demo to try out the control panel. That tool might help you decide if this hosting company is for you or not.

Also, although the site shows all the business applications any customer might want, a list of fully compatible applications is not available. However, the site states that their Linux or Windows servers can host any application desired that is applicable to either one of those servers. Before signing up, you might check with their service for information on specific applications.

Reliability & Reputation

Although Fathi Said promises a 100% money-back guarantee for 99.9% uptime, be aware that downtime may occur and it may be caused by something beyond the scope of Said’s guarantee. Be sure to read fine print, where downtime due to backbone provider failures, fiber-optic main line cutes, DNS or Registrar issues, etc., may affect a site’s uptime guarantee. These are realistic terms that protect the company and yet allow Said to offer the best that can offer to prospective customers. IX Web Hosting is a member of the Better Business Bureau’s Online Reliability Program.

Pricing

IX Hosting provides choices among three pricing plans, with the least expensive being labeled as “best value,” and the next package in price being labeled as “most popular.” Look past these labels to see what you need for your personal or business site, and use the “packages” page to compare prices with other Web hosts. This company seems determined to win your business, as their arguments for their service are convincing.

IX Hosting also offers several “bells and whistles” with their pricing plans and as extras. You can discover what all these programs will cost, but it’s more difficult to discover how IX Web Hosting expects individuals and clients to pay. We spent as much time on this site as any other site, yet we never found any specific payment information page. Instead, it appears that the customer handles the payments to IX Web Hosting through an application in the control panel.

Support

IX Web Hosting offers Live Chat, 24/7 support, etickets, and phone support. You might have some questions about what you need and how IX Web Hosting intends for you to pay for their services, so don’t hesitate to test out their support system before you purchase. This company appears to be professional, so you might expect sound answers to any questions.

• Applications Available: Macromedia Shockwave, osCommerce, phpBB
• Capabilities: Blog, Cron Jobs, Domain Registration, E-Commerce, E-mail, Forum, FrontPage Extensions, Real Media, SSH, Streaming Audio, Streaming Video, Webmail, Multi-Domain Support
• Control Panel(s): H-shere
• Database Support: MySQL, PostreSQL, SQL
• Framework/Language Support: ASP, CGI, Perl, PHP, SSI
• Operating System(s): Linux, Windows
• Server Type(s): Shared, SSL Secure Server

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